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Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and
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In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle!
商务电话英语
Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers
英语博客-北美风情
Identity Thieves’ New Ploy: Pharming 2 How do people pharm? Pharming scams take a few different forms: Attackers could use malicious code, such as a virus, planted on a user’s PC to track keystrok
彭蒙惠英语
GWEN IFILL: Congress is on the verge of finally approving a rewrite of the education law known as No Child Left Behind. The Senate is expected to pass it easily tomorrow. The House did so last week, and the president is expected to sign it. It will g
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Ganso could be out until 2013, says physio RIO DE JANEIRO, Sept. 28 (Xinhua) -- Brazil midfielder Paulo Henrique Ganso could be forced to wait until next year to make his debut for new club Sao Paulo. Ganso, who joined the Brazilian top division outf
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