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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

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The Viking longship might have looked like this. A 1,000-year-old Viking longship is thought to have been discovered under a pub car park on Merseyside. The vessel is believed to lie beneath 2 metres to 3 metres of clay by the Railway Inn in Meols,

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Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

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