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Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

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Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

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Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

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Air interface tailored to minimize current consumption Basic Technical Information—Based upon a small, high performance integrated radio transceiver, each of which is allocated a unique 48-bit addre

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What is Bluetooth？ Bluetooth is a universal radio interface in the 2.45GHz frequency band that enables portable electronic devices to connect and communicate wirelessly via short-range, ad hoc netwo

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May I see that laptop for a moment? Bill Nichols: Excuse me. May I see that laptop for a moment? Sales clerk: Sure. You mean this one? Bill Nichols: No, the one on the left. Yes, thats the one. ... Thank you. Sales clerk: Its a state-of-the-art piece

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An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

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The US is on the verge of meeting most of the economic conditions the Federal Reserve has set to increase interest rates next month, according to a member of the rate-setting Federal Open Market Committee. 负责制定利率的联邦公开市场委员会

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