单词：mining settlement
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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step
商务电话英语
It was early morning, January 17, 1994. John Evans and his wife were asleep in their house in Northridge, California. Suddenly, the loudest thunder theyd ever heard seemed to explode right out of the ceiling, the floor, and the walls. They were throw
原版英文小故事
The sinks were leaking. David looked in the local paper and saw an ad for Toby the handyman. David left a message on the answering machine. Two days later, he called again. He told Toby that he had left a message two days ago. Toby apologized. He sai
365个英语简短小故事
Jason read the news. He watched the news. He listened to the news. The swine flu was coming. The swine flu was dangerous. The swine flu was a killer. It killed people. Everyone should get a shot. Jason was not worried about the swine flu. He was heal
简单慢速英语阅读
THIS IS AMERICA - Lessons in Small Business Survival CHRISTOPHER CRUISE: Welcome to THIS IS AMERICA in VOA Special English. Im Christopher Cruise. FAITH LAPIDUS: And Im Faith Lapidus. Many small, family-owned businesses in the United States are strug
2012年VOA慢速英语(六)月
One size does not fit all. That's the philosophy behind an innovative approach to primary education which started in Britian less than a decade ago. The International Primary Curriculum (IPC) is now taught in more than 1,000 primary schools in 58 cou
VOA标准英语2011年(三月)