BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

原版英语小短文 4. Get Dressed

He put on his underwear. He put on his slacks. He put a belt through the belt loops in his slacks. He put on a pair of black socks. Then he put on his brown shoes. He tied the shoelaces. He stood up and walked over to his closet. He found a short-sle

US, Britain Submit Revised Iraq Draft Resolution

Peter Heinlein The United States and Britain have offered the U.N. Security Council a fresh draft resolution that would grant sovereignty to Iraq's interim government at the end of this month. The res

【突破英文词汇】sol, soli -- single 单一

1. soliloquy /səˈlɪləkwi:/ -- speech made to oneself when alone What an actor says in a soliloquy is heard by no one except the audience. 演员的独白只有观众听得到。 2. solitude /ˈsɔlitju:d/ -- condition of being alone; loneliness;

字源大挪移 Prefix - 表示数字的字首 40 sol-

Sorry,there is not text temporarily, Please help tingroom to look for it! 如果您能找到更好的听力原文，请发贴到 听力原文收集区 ，您将会获得10到30积分的奖励! Thank you！

英语语法：95 Used to Versus Use to

Grammar Girl here. About a month ago I answered a bunch of short listener questions, and I promised I'd answer a few more short ones soon. Well, today's the day! Use to Versus Used to Hi, Grammar Girl. This is Barrett in Nantucket on Nantucket Island

US, Britain Present Draft Iraq Resolution to UN

Peter Heinlein The United States and Britain have presented the U.N. Security Council a draft resolution on Iraq, outlining the transfer of full sovereignty to an interim Iraqi government. The handove

Bandi Mbubi:倡导手机公平贸易

你的手机、电脑和游戏机有着血腥的过去它们和钽矿开采息息相关，而这项产业正在为刚果民主共和国境内的战争提供资金。活动家兼难民Bandi Mbubi从自身经历出发，发出了采取行动的动人呼吁

英文原版对话1000个:578 Used Clothes

Todd: Hey, Marion, I like you outfit. Nice jeans and T-shirt. Marion: Oh, thank you. Todd: Where did you get it? Marion: Actually, my T-shirt is a hand-me-down from a friend of mine who's leaving so she gave me some of her clothes. Todd: Oh, really.

英文原版对话1000个:767 Used Computer

Todd: Hey, Mark, I heard that you might be interested in buying a computer. Mark: That's right. Yeah, I'm interested in buying a Mac computer because I've never used Mac before. Todd: Well, that is actually perfect because I have two MacIntosh laptop

美国乡村音乐:Someone I Used To Love

All the days we've been together All the days we've been apart Add up to a bunch of nothing If I'm not still in your heart I never want you to be Just a page in my history Someone I used to love Your voice breathed in my ear Or on the telephone All

2006年VOA标准英语-Revised Aceh Autonomy Law Under Fire

By Chad Bouchard Jakarta 11 July 2006 Indonesia's parliament has passed a bill to extend political autonomy for Aceh, but human-rights activists and former Achenese rebels say the law does not satisfy a 2005 peace agreement. The conflict has revived

【英文短篇小说】David Sedaris Reads From His 'Santaland Diaries'

DAVID SEDARIS: I wear green velvet knickers, a forest green velvet smock and a perky little hat decorated with spangles. This is my work uniform. I've spent the last several days sitting in a crowded, windowless Macy's classroom, undergoing the first

Inter penalised for protesting against referee

ROME, Oct. 3 (Xinhua) -- Inter have been hit with suspensions and fines following their protests in Saturday's controversial loss to Napoli. The Nerazzurri suffered a 3-0 defeat at the Stadio Meazza in a game where the decisions of referee Gianluca R

每日一词【1069】Obsessed：沉迷于

今天我们要学的词是obsessed。 Obsessed, 一门心思的，沉迷于。 My girlfriend is obsessed with buying handbags, 我女朋友买包上瘾。 One of my co-workers is obsessed with social networks, 我有一个同事整天沉迷于社交网

Murray ousts Ljubicic to reach Wimbledon last 16

WIMBLEDON, England, June 24 (Xinhua) -- Fourth seed Andy Murray advanced into the last 16 at Wimbledon on Friday at the cost of Croatian Ivan Ljubicic in 6-4, 4-6, 6-1, 7-6 (7/4). The British top player will face French 17th seed Richard Gasquet on M

2006年VOA标准英语-Jubilation Turns to Anguish as Only 1 Mine

By Victor Beattie Washington 04 January 2006 Family members react to the news of only one survivor of the 13 trapped miners, Wednesday, Jan. 4, 2006 Nearly two days after an explosion trapped 13 men i

German club Cologne sack coach Solbakken

BERLIN, April 12 (Xinhua) -- Struggling Bundesliga side Cologne sacked Norwegian coach Stale Solbakken owing to the hammering 4-0 loss at Mainz this week, the club announced on Thursday. The club introduced former coach Frank Schaefer for the final f

VOA标准英语2009年-Iranian Opposition Leader Mehdi Karroubi F

By Edward Yeranian Cairo 13 October 2009 Reformist Iranian presidential candidate, Mahdi Karroubi, talks with media during his press conference in Tehran, Iran, 09 Jun 2009 Tehran's prosecutor says an investigation is under way into charges by Irani

2016年CRI SED Expected to Boost China-US Economic Ties

Just a day before the China-US Strategic and Economic Dialogue, U.S Treasury Secretary Jack Lew paid a visit to Tsinghua University in Beijing. He talked with students about some issues between the world's top two economies. Among the topics of discu