BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

VOA慢速英语-Development Report - Using Personal Computers to Sol

The World Community Grid is joining together individual personal computers to create massive processing power. The technology is helping reduce research time from years to months. Transcript of radio broadcast: 29 June 2008 This is the VOA Special E

US, Britain Submit Revised Iraq Draft Resolution

Peter Heinlein The United States and Britain have offered the U.N. Security Council a fresh draft resolution that would grant sovereignty to Iraq's interim government at the end of this month. The res

Key US Senators Predict Charges against More American Soldie

Paula Wolfson Two key Senate members predict more American soldiers will face military courts in the Iraqi prisoner abuse scandal. Senator Lindsey Graham says those who are responsible for the abuse w

公共英语热点新词

1. Peak people: 人口顶峰。这个词组就是指世界人口达到最高值的时期，之后的人口数量会因为出生率的降低或全球能源、食物、水资源匮乏而呈稳定下降的趋势。据说我们已经 reached peak people，

【突破英文词汇】sol, soli -- single 单一

1. soliloquy /səˈlɪləkwi:/ -- speech made to oneself when alone What an actor says in a soliloquy is heard by no one except the audience. 演员的独白只有观众听得到。 2. solitude /ˈsɔlitju:d/ -- condition of being alone; loneliness;

字源大挪移 Prefix - 表示数字的字首 40 sol-

Sorry,there is not text temporarily, Please help tingroom to look for it! 如果您能找到更好的听力原文，请发贴到 听力原文收集区 ，您将会获得10到30积分的奖励! Thank you！

US, Britain Present Draft Iraq Resolution to UN

Peter Heinlein The United States and Britain have presented the U.N. Security Council a draft resolution on Iraq, outlining the transfer of full sovereignty to an interim Iraqi government. The handove

Centenarians

NB: This is not a word for word transcript Yvonne: This is 6 Minute English, I'm Yvonne Archer - and thanks to Alice for joining me today. Alice: Hi, Yvonne! Yvonne: Hi! Now, when people in the UK reach the ripe old age of 100, something rather speci

幸福之道！

It is a commonplace among moralists that you cannot get happiness by pursuing it. This is only true if you pursue it unwisely. Gamblers at Monte Carlo are pursuing money, and most of them lose it instead, but there are other ways of pursuing money wh

VOA标准英语2008年-At Least 8 Soldiers Killed in Thailand Separati

By Luis Ramirez Bangkok 14 January 2008 At least eight soldiers are dead after what authorities in Thailand say was an attack by Islamic militants in the country's south. VOA's Luis Ramirez reports from Bangkok. Thai army officials say the soldiers w

VOA标准英语2008年-Cambodian-Thai Border Talks Fail to Reach Solut

Top-level talks between Thailand and Cambodia have failed to resolve a dispute over who owns an ancient temple. The talks were called after Thai soldiers entered Cambodia and troops from both countries gathered along the disputed border. Liam Cochra

VOA标准英语2010年-American Obstetrician Offers Solar Sol

Standard medical supplies might seem like an important donation in developing countries but American obstetrician Laura Stachel saw the need for something even more basic: reliable power. Basic need Stachel is crouching on the floor of her Berkeley k

VOA标准英语2011--G20 Experts to Meet on Food Security Sol

G20 Experts to Meet on Food Security Solutions G20农业专家将召开食品安全会议 Agricultural experts from the G20 countries will meet next week to find ways to match the latest research and technology to the growing demand for more food. It

VOA标准英语2009-Yosemite's Park History Includes Buffalo Sol

Jan Sluizer | Yosemite National Park 24 November 2009 Yosemite National Park, in California's Sierra Nevada mountain range, was one of the nation's first wilderness parks, created in 1890. It has granite cliffs towering over deep valleys, spectacula

2007年VOA标准英语-Report: Regional Solution Only Way Out of Zimba

By Tendai Maphosa London 18 September 2007 As Zimbabwe draws closer to complete collapse under the weight of a deepening economic crisis, the International Crisis Group says a regional initiative for a negotiated political solution offers the only re

VOA常速英语2007-Lawmakers Seek Changes in US War Powers Resoluti

By Dan Robinson Capitol Hill 25 October 2007 A group of lawmakers from both parties is proposing to change a law approved by Congress more than three decades ago aimed at limiting the ability of the president to go to war without the approval of Cong

VOA常速英语2008年-Disputed Kosovo Begins to Solidify Independence

By Barry Wood Washington, D.C. 18 February 2008 The Serbian province of Kosovo, with 90 percent of its population ethnic Albanian, declared independence from Serbia on Sunday. VOA's Barry Wood reports that this latest break with what was once the hea

幸福之道

The Road To Happiness It is a commonplace among moralists that you cannot get happiness by pursuing it. This is only true if you pursue it unwisely. Gamblers at Monte Carlo are pursuing money, and most of them lose it instead, but there are other way

German club Cologne sack coach Solbakken

BERLIN, April 12 (Xinhua) -- Struggling Bundesliga side Cologne sacked Norwegian coach Stale Solbakken owing to the hammering 4-0 loss at Mainz this week, the club announced on Thursday. The club introduced former coach Frank Schaefer for the final f