单词:Erebus Bay
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In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle!
BEP 23 Telephoning: Handling a Difficult Customer Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle! But, with the proper language and phrases, you can show the caller that you want to help
处理客户的抱怨 Handling the Customer's ComplaintsS: Salesclerk 售货职员 C: Customer 顾客情景对话 Dialogue对话1S: Good morning, sir. Can I help you? 早上好,先生。我能帮忙吗? C: I hope so. I'd like to make a complaint,
Key Sentences(重点句子) 846.You signed the delivery note, don't you? 是你签收的那张货运通知,对吗? 847.Don't you know that's the only proof the accounts department has that the goods were delivered? 难道你不知道那是财务
Damage 货物损失 I regret to tell you that quite a number of the records and tapes were damaged. 很遗憾告诉你,许多唱片和磁带都损坏了。 I'm sorry to hear that. 听到这事深感遗憾, But the goods left here were in perfect
China works for safe dangerous waste disposal BEIJING, Nov. 1 (Xinhua) -- The Chinese government has released a guideline to ensure all dangerous wastes produced by major licensed units at or above city levels will be safely disposed of by 2015. Our