纯正地道美语 第1期(讲解篇):Difficult Customer

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

BEP 23 Telephoning: Handling a Difficult Customer

In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle!

365个英语简短小故事- 10.Provider Overbills Customer

Simon got a monthly bill that he didnt like. His Internet service provider, Wink, automatically withdrew $15 from his checking account each month. This was called direct payment. It made things simpler for him because it meant one less check to write

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

VOA标准英语2009-First Lady's Fashion Gets Attention

A blog devoted to Michelle Obama's fashion sense has inspired a book. The woman behind both says there hasn't been a first lady in more than 40 years who has attracted this much attention for what she wears. Susan Logue | Washington 27 November 2009

VOA标准英语2010年-Britain's Immigration Cap Could Affect

Britain's new coalition government is pledging to put a cap on the number of non-EU immigrants allowed into Britain. Some people believe it's what the country needs to curb over-population. But, others say it could hurt British business as well as th

VOA标准英语2011--Superhero Thwarts Evil Nazi Plot in 'Cap

Superhero Thwarts Evil Nazi Plot in 'Captain America: The First Avenger' Acomic book super hero whose exploits began in the 1940's is back as one of this year's big action movies. Here's a look at Captain America: The First Avenger. General Patton ha

China Lifts Cap on Life Insurance Interest Rate

The 2.5 percent pre-determined interest rates attached to life insurance products here in China have been scrapped. The move is the latest effort by central government to liberalize the country's interest rates. The People's Bank of China has already

第38期: cap, stocking, cross, hole, fragile

说一口流利的英语，从简单的单词开始。 听听，读读，背背，今天你的词汇量又增加了5个。 单词/词义 中英例句 单词听读 cap [ kAp ] It's better to put the cap

第55期: cap, hole, fragile, play, facility

说一口流利的英语，从简单的单词开始。 听听，读读，背背，今天你的词汇量又增加了5个。 单词/词义 中英例句 单词听读 cap [ kAp ] Clouds capped the woods. v

儿童英语读物 The Haunted Cabin Mystery CHAPTER 3 Cap and Doodle

After they left the ship, the children decided that they needed to call Cap Lambert the very first thing. Can I just sit some place and wait? Benny asked. My legs feel funny when I walk. Mine do, too, Jessie said. Those are our sea legs. Well get our

VOA标准英语10月-Australian Thinking Cap Could Unleash Our Hidden

Scientists in Australia are developing a thinking cap that could unlock our hidden genius, by switching on and off certain sections of the brain. Researchers at the University of Sydney think their experiments show that we all have hidden creative t

VOA标准英语2012--Plan Hatched to Lure Swallows Back to Capistrano

Plan Hatched to Lure Swallows Back to Capistrano The cliff swallows' long-time roost at Mission San Juan Capistrano is celebrated every March with a parade, and 70 years ago, was immortalized through a song, When the Swallows Come Back to Capistrano,

英文短篇故事（纽约）460 Put on Your Thinking Cap

The speaker was addressing a roomful of teachers. He said, 'Thinking' and 'thinking critically' aren't the same. For example, if you're thinking about what day it is, that's not thinking critically. He instantly heard some murmuring. A teacher said,

英文短篇故事（纽约）516 The Missing Marker Cap

The tutor handed the black marker to his student. She was learning English. She constantly spoke to him in Russian, even though he hardly knew net from da. She wrote the two contractions for he is not on the whiteboard. He said, Very good. She smiled

PBS高端访谈:美国教育共同核心标准的第一轮测试

GWEN IFILL: Congress is on the verge of finally approving a rewrite of the education law known as No Child Left Behind. The Senate is expected to pass it easily tomorrow. The House did so last week, and the president is expected to sign it. It will g

Indonesian Rebels Free 138 Captives

Tim Johnston Separatist rebels in the Indonesian province of Aceh have released at least 138 captives to the Red Cross. The releases come shortly after the government scrapped martial law in Aceh, whi

趣味青春英语电台 第254期:Put on your thinking cap

Idiom: Put on your thinking cap ( think hard ) Hit the book: Be accused of Malnourished Tabloid Taunt Sentiment Spark outrage Skeleton Catwalk Victoria Beckham has been accused of being 'malnourished' and has admitted to an eating disorder in the pas

Debut for newcomers and 100th cap for Gerrard

LONDON, Nov. 14 (Xinhua) -- Liverpool's teenager winger Raheem Sterling is set to make his debut for England while his club teammate and captain Steven Gerrard is expected to earn the 100th cap in England's friendly against Sweden in Stockholm on Wed

VOA慢速英语2019--What Is a 'Feather in Your Cap?'

Now, the VOA Learning English program Words and Their Stories. Our world is home to thousands of different kinds of birds. No two bird species are the same. Each one has its own unique qualities like its feathers! Feathers keep a bird warm and dry. F