BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

Candle In The Wind

Candle In The Wind Elton John Goodbye Norma Jean Though I never knew you at all You had the grace to hold yourself While those around you crawled They crawled out of the woodwork And they whispered in

英语口语900句 07.06.对话.2.在香水柜台

What can I do for you,Miss? I want to buy a bottle of perfume for myself. Well,here is a perfume kind for women. I don't like strong perfumes. How about this Isawell's flowery perfume? I don't think it smells nice. Do you have green tea perfume? Yes,

英语口语大赢家Topic128:处方Prescriptions

回来的路上，阿美竟然碰到了妈妈和弟弟，原来在阿美买药的时候，妈妈已经带弟弟去了一趟医院。妈妈要阿美再去一趟药店，阿美只好第三次去药店，那么这次又是去干什么呢？ Listen Read Learn May: Here you are. How is Danny? Shirley: Better now. We are just back f

大忙人学社交口语 第58期:音乐术语(3)

Happy 快乐 cheerful 快乐 triumphant 胜利的 ecstatic 欣喜若狂 light-hearted 轻快 playful 俏皮 Sad 悲伤 nostalgic 怀旧的 full of longing 充满了向往 introspective 内省 heartbroken 心碎 gloomy 阴沉 Energetic 振奋 funky 时髦

【健康】填写处方-Filling Prescription

A: I need to get my prescription filled. B: You may pick it up in twenty minutes. A: If I wanted to, could I have it mailed to me? B: Yes, and you can renew this prescription by phone. A: Are there any special instructions about this medication? B: T

【一起听英语】住在伦敦的利与弊

Dima: Hello and welcome to 6 Minute English from bbclearningenglish.com. I'm Dima Kostenko and to help you and me with the language today is Kate Colin. Kate: Hello. Dima: Kate and I both live in London, a buzzing capital city that's no place for you

地道英语在线听-To Wind Someone Up 捉弄

Is Elton John winding up Sting? Neil: Hello and welcome to Real English from BBC Learning English. Im Neil. Feifei: 大家好，我是冯菲菲。 Neil: In Real English we look at words and phrases people use all the time which you might not find in your dict

VOA标准英语2008年-Look Out for that Bump! Screech!

Traffic-safety experts are getting creative when it comes to foiling speeding drivers who zoom dangerously through city neighborhoods. Most towns don't have enough police officers to actually catch many speeders, so they try to slow everyone down th

VOA标准英语2010年-Website of the Week – PDR Health

Specializing in authoritative information about medicines Art Chimes | Washington, DC 31 December 2009 Time again for our Website of the Week, when we showcase interesting and innovative online destinations. The global pharmaceutical industry has dev

原版英语对话：Getting Your Prescription Filled(1)

A: I need to get my prescription filled. B: You may pick it up in twenty minutes. A: If I wanted to, could I have it mailed to me? B: Yes, and you can renew this prescription by phone. A: Are there any special instructions about this medication? B: T

原版英语对话：Getting Your Prescription Filled(3)

A: I am dropping off my prescription to get it filled. B: You can come back in twenty minutes, and it will be ready. A: If I couldnt wait, could the prescription be mailed to me? B: Yes, you can have it delivered or filled at any location in our HMO.

美国国家公共电台 NPR Will Your Prescription Meds Be Covered Next Year? Better Check!

Will Your Prescription Meds Be Covered Next Year? Better Check! DAVID GREENE, HOST: If you're regularly taking prescription medication, you might want to check with your insurance company to see if those medications will be covered next year. The two

英语歌曲:Wind It Up

Wind It Up 歌手：Gwen Stefani 专辑：The Sweet Escape Gwen Stefani - Wind It Up High on a hill was a lonely goatherd, lay-od-lay-od-lay-he-hoo Yodell back with the girl and goatherd, lay-od-lay-od-low Wind it up Wind it up, uh, uh, uh, uh Yodell

英语歌曲:布鲁斯 Karl Wolf - Gone with the wind

节奏布鲁斯:Karl Wolf - Gone with the wind 相关介绍 ：Karl Wolf又出新砖了！听他的歌总会体会到前所未有的音乐灵感，身为音乐制作人、创作人，Karl有着一次又一次的自我突破，目前他已经有3张个人

学个词Learn a Word 第1396期　prescription

今天我们要学的词是prescription。Prescription, 名词，意思是处方。最近美国卫生和公众服务部宣布，不支持在无处方的情况下向16岁以下的女孩销售紧急避孕药。 The Department of Health and Human Servic

VOA标准英语2010年-Blocking Pain at its Source

Research for new painkiller finds inspiration in chili peppers Naomi Seck | Washington, DC 04 May 2010 Inspired by chili peppers, researchers are working toward a painkiller that could stop the brain from registering the presence of pain. Related Lin

Markets Calming as Italy Approaches Unity Government

Italy's Senate rushed to pass laws that clear the way for establishing a new government in a bid to restore confidence in Europes second-biggest debtor. The new administration may be led by former EU Competition Commissioner Mario Monti, - a man mark

英文乡村歌曲：Honig - Choke on bees

And when the bee sat down upon my tongue I was pretty sure I would be stung I needed calming words to sooth my mind Cause my imagination was running wild If you hold your breath till the swellings past You could still be with us next morning But if y

美语听力 English Cafe 314

Topics: Famous Songs: Kumbaya; Crater Lake National Park; free time versus spare time; at the end versus in the end; booking versus reservation Words: spiritual to pass down campfire calming effect to sway crater volcano lodge rim trail indigenous pi