单词：elastomer gasket
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Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and
纯正地道美语
In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle!
商务电话英语
Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers
英语博客-北美风情
A blog devoted to Michelle Obama's fashion sense has inspired a book. The woman behind both says there hasn't been a first lady in more than 40 years who has attracted this much attention for what she wears. Susan Logue | Washington 27 November 2009
VOA标准英语2009年(十一月)
GWEN IFILL: Congress is on the verge of finally approving a rewrite of the education law known as No Child Left Behind. The Senate is expected to pass it easily tomorrow. The House did so last week, and the president is expected to sign it. It will g
PBS访谈教育系列
Ed came home from his errands and put the groceries into the cupboard and the refrigerator. He grabbed a flathead screwdriver and a pair of pliers from his toolbox. In the kitchen, he got down on his hands and knees and turned on the flashlight. Afte
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