单词：Arteria circumflexa femoris lateralis
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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step
商务电话英语
英文中把那些成天赖在沙发上看电视、不爱动弹的人叫做couch potato。自从有了网络以后，有相当一部分人已经放弃了couch potato的身份，转而加入了desk potato的行列。 Desk potato is someone who sits at
美国俚语
Do you think hot-desking is a good idea? Helen : Hello, this is Real English from BBC Learning English. Im Helen. Zo : 大家好，我是刘佳。地道英语和大家一起学习英语中新出现的流行词汇还有一些新用法。那 Helen, 今天咱们要学的新词是什么呢？ Helen : Today
地道英语在线听
This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. 这是2节商务播客课程的第2节，涉及到处理愤怒顾客
原汁原味商务英语播客
JUDY WOODRUFF: Finally tonight: a very different take on the Federal Reserve Bank from the perspective of a con man looking to steal billions. Jeffrey Brown has our book conversation. JEFFREY BROWN: Robbing a bank without touching any gold in the vau
PBS访谈商业系列
The caller was enraged long before Beverly Smith was asked to pick up the phone. He had already yelled at her boss for an hour. But staying calm in the face of other people's anger is routine business for Ms. Smith, who takes outpatient calls at a Sa
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