A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

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Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

听一分钟英文：Public Relations-公关

Public relations is becoming a more and more important part of every company. The PR department in some companies is huge. People in PR have to work hard in getting the companys name out there. I guess sometimes they have to lie. Im not sure if a lot

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

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Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

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An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

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Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

商务口语：怎样访问客户

星级典句： 第一句：I'm the customer relations officers for MW Services. 我是MW服务公司的客户联络员。 A: Good morning, Ms. Brown. My name's George Black. I'm the customer relations officers for MW Services. 早上好，布朗女士

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Public relations is becoming a more and more important part of every company. The PR department in some companies is huge. People in PR have to work hard in getting the companys name out there. I guess sometimes they have to lie. Im not sure if a lot

商务英语 Establishing Business Relations

Establishing Business Relations 建立业务关系 Brief Introduction 建立业务关系，实际上就是确定贸易对象。贸易对象选择得合适与否，决定着贸易的成败。在一般情况下，双方通过各自的介绍或第三者的

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

CCTV9英语新闻：China-Australia pledge to enhance bilateral relations

Chinese and Australian leaders have vowed to enhance bilateral relations to achieve healthy, sustainable development. The pledge was made Saturday in Sydney during a meeting between Liu Qibao, head of the Publicity Department of the CPC Central Commi

CCTV9英语新闻：Religious relations in Xinjiang very complicated

For more on this topic, we are joined by Victor Gao, our current affairs commentator. Q1: Hello Victor, we understand that religious relations in Xinjiang are very complicated. What does religious freedom mean to people there? Q2: The paper said resp

U.S. House approves bill to normalize trade relations with Russia

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China-Arab relations have centuries to come

DUBAI, May 3 (Xinhua) -- The three-day Annual Investment Summit ended Thursday with the China-Arab Leadership Forum, where United Arab Emirates (UAE) Minister of Foreign Trade Sheikha Lubna Bint Khaled Al Qassimi said in her opening speech strong tra

Media could play more positive role in China-India relations: scholars

SINGAPORE, July 4 (Xinhua) -- The mass media of China and India could play a more positive role in the bilateral relations between the two emerging countries, scholars said on Wednesday at a seminar in Singapore. Speaking at the India-China Dialogue

China reiterates position on relations with Japan

BEIJING, Dec. 7 (Xinhua) -- China's Foreign Ministry on Friday reiterated its position on current China-Japan relations, urging the Japanese side to make tangible efforts to properly address relevant issues in order to improve bilateral ties. Spokesm

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As Barack Obama was sworn in for a second term as the US president, China-US relations have been at the top of the agenda at a forum in Beijing. American studies expert Tao Wenzhao is optimistic about Sino-US relations during Obama's 2nd term. China'