客户关系管理分析技术

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(264) / 评论(0) 分类 初级口语教程

Our Business English news story today is about the changes in management style taking place around the world. After you listen to the story, well explain some of the new English vocabulary and provide further examples of how they can be used.

发表于:2018-12-05 / 阅读(188) / 评论(0) 分类 商务英语管理课程

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(142) / 评论(0) 分类 英语博客-北美风情

Because when you look at it, when you look at it as it is which is what you said the other day, its very easy for someone in an abuse relationship to go back. But I loved him, but I trusted him and nobody says she has to be a role model. Okay, Im jus

发表于:2018-12-11 / 阅读(124) / 评论(0) 分类 访谈录2009

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(111) / 评论(0) 分类 办公室英语口语

Bob给一家软件公司客户服务热线打电话,接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(115) / 评论(0) 分类 礼节美语

Management is a funny thing. Most of the people I know who are in management are not actually managers. I mean, they dont have any qualifications to say they are managers. I think most managers are like that. They spend a year or two in a job and the

发表于:2018-12-28 / 阅读(136) / 评论(0) 分类 听一分钟英文-M

Unit 5 So many kinds of English Vocabulary Task Answers/Script A Sometimes I have trouble understanding native speakers. Thats because native speakers use a lot of slang. I wish I could speak English more fluently. B I want a teacher who is a native

发表于:2018-12-29 / 阅读(98) / 评论(0) 分类 大学体验英语听说教程

The legendary political economist Peter Drucker has died at age 95. Drucker wrote more than 3 dozen books and countless articles, but for such a prolific writer, he offered rather pithy advice. The most important thing is to know what you're good at,

发表于:2019-01-08 / 阅读(257) / 评论(0) 分类 2005年NPR美国国家公共电台

The Office - Job Interview II (C0062) A: Thanks for coming in today, did you have any trouble finding us? Please take a seat. B: Thank you. A: So, lets get started; tell me a bit about your educational background. B: Sure! Well, I graduated with hono

发表于:2019-01-08 / 阅读(129) / 评论(0) 分类 纯正地道美语

The Office - Job Interview III (C0065) A: Very good. Now, I have a couple of final questions. B: I hope theyre not too hard! A: Well, why should we hire you? B: I think that I would be a perfect fit in this company.I have a unique combination of stro

发表于:2019-01-08 / 阅读(118) / 评论(0) 分类 纯正地道美语

DEVELOPMENT REPORT - Home-Based Management of Malaria By Karen Leggett Broadcast: Monday, May 31, 2004 This is Robert Cohen with the VOA Special English Development Report. Malaria is estimated to kil

发表于:2019-01-10 / 阅读(180) / 评论(0) 分类 农业与发展

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(176) / 评论(0) 分类 英语新闻

Management is a funny thing. Most of the people I know who are in management are not actually managers. I mean, they dont have any qualifications to say they are managers. I think most managers are like that. They spend a year or two in a job and the

发表于:2019-01-21 / 阅读(118) / 评论(0) 分类 纯正英语一分钟

KHARTOUM, Jan. 5 (Xinhua) -- Chairman of the U.S. Senate Foreign Relations Committee John Kerry on Wednesday said that a successful referendum(公民投票权) in south Sudan would be the precursor(先驱,前导) to a stronger new relationship be

发表于:2019-02-05 / 阅读(155) / 评论(0) 分类 英语新闻

Anchor: This year has seen a sharp increase in Chinese investor demand for real estate in New York, with the cash put down this year already exceeding last year's totals. Our William Denselow has more from New York. Reporter: Another building under c

发表于:2019-02-06 / 阅读(101) / 评论(0) 分类 英语新闻

You can handle lifes bumps with ease when you practice risk management for your life. There are four main areas well focus on for risk management: health, career, finance and relationships. Good guidelines in these areas will keep your life flowing e

发表于:2019-02-07 / 阅读(139) / 评论(0) 分类 阅读空间

BEIJING, Nov. 13 (Xinhua) -- China will next year introduce a regulation to better manage the housing files of the country in terms of resources and applicants, according to an official announcement on Tuesday. The announcement, posted on the website

发表于:2019-02-09 / 阅读(156) / 评论(0) 分类 英语新闻

A: Thanks for coming in today, did you have any trou- ble finding us? Please take a seat. B: Thank you. A: So, lets get started; tell me a bit about your edu- cational background. B: Sure! Well, I graduated with honors from Chester- ton University wi

发表于:2019-02-23 / 阅读(112) / 评论(0) 分类 英语播客-EnglishPod

台湾籍旅美老师今天交给我们的句子是: Of the non-college group, reasons could be military deployment, work preferences or requirements, internet dating, and even immigration and visa delays. 对于不是学生的人来说,异地恋的

发表于:2019-03-05 / 阅读(190) / 评论(0) 分类 留美老师带你每日说英文
学英语单词
access programme
Aeschynanthus humilis
Albaloy
aluminium-stabilized steel
aspidistra daibuensis
atheizing
Atiak
audio-visual information
auto parts
bavella silk
blood in the water
boiler main steam system
bronco
cerebral convolution
chemical deburring
Christina L.
combination of sentences
common leaf of alfalfa
compiling method
cosca
counterrebuttal
Critchett's operation
cry craven
delusion of ill-health
diarylation
discrepancy within experimental error
disk library
double-beam instrument
down low
episodic, episodical
even molecule
exhaust gas catalytic converter
external priority number
eye discharge
falls pregnant
fire eaters
firmware monitor
flight of product level
Flos Gossampini
free algebra
hanging participles
has an opportunity for
helipod
housing policy
hud.gov
I went to a boxing match last night
incontrollable
intertarsal joints
irakli
Ivan Rogov
labichorea
lacing pattern
lappet wire
limitation of length of path
liquid-filled shielding window
lose confidence
magnificial
Matsumura indentation hardness test
mckinstryite
mechanical washer scrubber
metzincin
note taker
orsellin
packaging facilities
pat slide
personality self-report scale
phonetic physics
preparation-ointment
quadruplify
Rabdosia megathyrsa
retarded potential
reversible path
routine table
Sanorex
sapil
seminicole
shayol
sheet model
signal maintenance
Skase
stable atrophic scar
stop lights
tcp mapping
the Catskills
thumbstrokes
till the cows come home
toll turn
transcaucasias
transient decay current
trichromic stain
tuburcinea gladioli (requien)liro
tulik vol.
ultrasonic pulse velocity
undecap
unfavorable
urapostema
vizierate
wash plant
water exhaust conditioner
wave of wireless telegraph
white terror
Wien-Maxwell bridge