客户卡; 用户卡

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(268) / 评论(0) 分类 初级口语教程

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(175) / 评论(0) 分类 商务电话英语

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(143) / 评论(0) 分类 英语博客-北美风情

一.本课要点及示例 在这一课里, 我们学习动词加上宾语再加上动词不定式的用法, 比方

发表于:2018-12-08 / 阅读(241) / 评论(0) 分类 VOA双语新闻(Bilingual News)2010

Dialog 1 Newwords: clientele(主顾,patron) F: lets talk about the rollout phase (首次展示阶段)of your online shopping? M: I figured we start local. F: Good ideal, start with your existing clientele. M: even smaller, well limit access to holders of o

发表于:2018-12-16 / 阅读(219) / 评论(0) 分类 VOA 商务英语

15Accepting Credit Cards GLOSSARY cash-only business a company that lets its customers pay only with cash, notwith credit cards or checks* The store decided to become a cash-only business, because too many customers were writing checks without having

发表于:2018-12-18 / 阅读(161) / 评论(0) 分类 2008年ESL之商务英语

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(111) / 评论(0) 分类 办公室英语口语

Unit Five Check out counter ( a customer approaches the check out counter) A: How much do I owe you? B: Let me see. There are two thousand four hundred and sixty Yuan all together. A: Oh, its a big money. Do you take cheques? B: Sorry, we only accept

发表于:2018-12-25 / 阅读(149) / 评论(0) 分类 移动英语

Bob给一家软件公司客户服务热线打电话,接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(117) / 评论(0) 分类 礼节美语

LISTENING 2 In a Shop 在店里 Vocabulary 接下来听到的对话中,用到了 1~7 所列出的单字和片语,请从( A ) ~ ( G )中选出 一个 意思最接近的选项。 1. ornament (A) to complete by writing in details 2. unfortun

发表于:2018-12-26 / 阅读(155) / 评论(0) 分类 听见英国

29. Today, surrounded by promises of easy happiness, we need art to tell us as religion once did, Memento mori: remember that you will die, that everything ends, and that happiness comes not in denying this but in living with it. 【分析】复合句。

发表于:2018-12-30 / 阅读(110) / 评论(0) 分类 考研英语长难句讲解

When youre helping a caller on the phone, unexpected things can happen. You might need to get some additional information from another source or have the caller to speak to someone else. Or, there may be some interference with the telephone connectio

发表于:2018-12-31 / 阅读(201) / 评论(0) 分类 商务电话英语

We hope that all of our customers are satisfied ones. Indeed, a basic goal in business is to keep customers happy and coming back. But we cant please all of the people all of the time. Angry callers are often upset because they dont understand why so

发表于:2018-12-31 / 阅读(192) / 评论(0) 分类 商务电话英语

Weve all dealt with angry people before. But dealing with an angry person on the phone, in a business setting, can be tricky. Sometimes you dont know the person, so his or her situation may be completely new to you. You cant see the person, so you ca

发表于:2018-12-31 / 阅读(217) / 评论(0) 分类 商务电话英语

29. Today, surrounded by promises of easy happiness, we need art to tell us as religion once did, Memento mori:remember that you will die, that everything ends, and that happiness comes not in denying this but in living with it. 【分析】复合句。

发表于:2019-01-16 / 阅读(126) / 评论(0) 分类 考研英语长难句讲解

This Business English Pod lesson is the second of a two-part series on telephone skills and dealing with customers on the phone. 这是2节商务播客中的第2节,将涉及一些打电话时的技巧和电话上处理客户的问题。 When youre

发表于:2019-01-18 / 阅读(110) / 评论(0) 分类 原汁原味商务英语播客

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(177) / 评论(0) 分类 英语新闻

1. Where does this conversation most likely take place? A. at a movie theater B. at a library C. at a video rental shop 2. How much do new movies cost to rent? A. $2.00 B. $3.50 C. $5.00 3. How much did the man spend on movies? A. $3.50 B. $5.50 C. $

发表于:2019-01-23 / 阅读(246) / 评论(0) 分类 听英文对话做选择

我们前三次讲了几个由骰子和筹码等赌博用具发展而来的习惯用语。今天我们接着谈同纸牌游戏相关的两个习惯用语。这两个习惯用语中都有一个词:card。相信很多听众朋友对card这个词都不陌

发表于:2019-02-18 / 阅读(163) / 评论(0) 分类 美国习惯用语

Danny: Are you sure we should start accepting credit cards from our customers? Weve always been a cash-only business. Katy: I think we need to for the convenience of our customers. It wont be as big a nuisance as you think, with this new cash registe

发表于:2019-02-19 / 阅读(92) / 评论(0) 分类 地道美语播客
学英语单词
a marked man
actiline
adaptive quantization
air core electromagnet
algeny
altitude of the sun
angular height
anterior dislocation of hip joint
arrowhead twill
at the same moment
blasar
bounded set of numbers
caddisworm
Casimir force
cast one's bread upon the waters
center across columns
Chalaua
Cherdakly
chronic fibrocavernous pulmonary tuberculosis
comissia littoralis
connictation
coordinate curve
critical behavio(u)r
cuckoo for Cocoa Puffs
cut thread
cyberdetectives
Dabur
difference in time
Dozule
electrostatic galvanometer
exact image
feedback type current transformator
focus current
full auto-bonding system
high-level protocol
hinted
histodifferentiations
host animal
hyper keratomycosis
inertia storage traction
lacrimal lake
landsmals
larval ecology
level crossings
Lohstadt
lubner
lxiiier
m. papillaris dexter (ventriculi sin.)
main feedwater supply
mary pickfords
multicast distribution protocols
natural-fibres
Negotiated Rulemaking Act
non-function
nucleinate
offshore
OMB Office of Management and Budget
on-line database system
onsilly
pahpoon
perfumeless
perpetuance
pig skin
pith-ray fleck
PMTT
prohibited sign
proquinolate
pseudo-viscosity
quick pick-up relay
re-align
re-constructed
red porcelain
reinvert
reopener
res nullius
Rhipiceridae
seaside hotel
security strategy
sewer systems
sockeroo
standard group
styry1-formic acid
subchairman
sugar warehouse
sumatrana
telefeature
teleportational
tense atmosphere
tholoney
torpedo tube sight angle
torsional piston ring
toto
traveling solvent method
Tremacron urceolatum
uloma rubripes rubripes
ultimate principle of all production
unsonsy
variable declaration section
vertical hydraulic damping
vesical prostatism
visceral conditioned reflex
window dresser