实用英语口语 unit09

[00:00.00]Unit 9 Apologizing and Expressing Regret [00:13.19]第九单元 道歉和遗憾 [00:26.38]Sentence Patterns [00:32.03]基本句型 [00:37.67]81．Im sorry． [00:39.47]抱歉 [00:41.27]82．Im sorry that I couldnt come on time． [00:53.37]抱

商务英语词汇产业：品管

[00:03.81]batch :n.一批 [00:05.53]glitch :n.缺失 [00:07.26]inspection :n.检查 [00:09.16]leave out :遗漏 [00:11.02]QC history :品管记录 [00:13.18]QC procedure :品管流程 [00:15.54]quality standard :质量标准 [00:17.81]random sampling

英语情景对话-Filing a Complaint(1)

A: What may I help you with? B: I need to file a complaint. A: What is your complaint about? B: I got robbed. A: When did this happen? B: It happened this morning. A: What was taken? B: My wallet and cell phone. A: Did you get a good look at the pers

英语情景对话-Filing a Complaint(3)

A: What can I do for you? B: I would like to file a complaint. A: What happened? B: I was robbed. A: When did this happen? B: It happened this morning. A: What was taken from you? B: My wallet and my cell phone. A: Were you able to get a look at this

英语情景对话-Filing a Complaint(2)

A: May I help you? B: I want to file a complaint. A: What's the problem? B: A man robbed me today. A: When? B: I was robbed this morning. A: What did he take? B: He took my phone and my wallet. A: Did you see his face? B: I saw him perfectly. A: Coul

词汇大师--How to Get the Most From a Complaint Letter

AA: I'm Avi Arditti with Rosanne Skirble, and this week on Wordmaster: a lesson in complaining. RS: English teacher Lida Baker is with us from Los Angeles to discuss a topic suggested by one of our listeners, an English teacher in Iran. His students

商业书信英语 第十单元

[00:01.91]有关索赔、投诉和善后内容的信 [00:03.81]Relevant Knowledge [00:04.56]相关知识 [00:05.30]Once damages occur,the party who suffers will lodge a claim against the insurance company. [00:08.88]一旦发生损坏，遭受损失的一方将向保险公司提起索赔。 [

英语语法：60 How to Write a Complaint Letter

Today we're going to focus on that better writing part with a show about how to write a better complaint letter. Negotiation If you usually start letters of complaint with Dear Stupid-head and end them with Threateningly yours, they may not be as eff

生活英语对话 Episode 58: A complaint

本单元是关于投诉的对话 Tim: How can I help you sir? Customer: It's about this watch. Tim: What seems to be the problem? Customer: The alarm doesn't work and the strap leaves a green mark on my wrist when I take it off. Tim: Have you worn the watch i

2008年ESL之就医 09 A Routine Medical Procedure

26 Renting an Apartment GLOSSARY apartment manager a person whose job is to take care of problems in an apartment building, collect the rent, and find peopleto live in the building * When our toilet stopped working, we called the apartment manager. v

商务英语词汇客服：客户投诉

[00:03.81]break down :故障 [00:05.74]claim :n.(保险)理赔；费用申请 [00:07.39]complaint :n.抱怨；不满 [00:09.21]criticism :n.批评 [00:11.12]defective :a.瑕疵的；有缺陷的 [00:12.92]feedback :n.意见反映 [00:14.93]improve :v

VOA常速英语2008年-New Procedure Avoids Abdominal Incision, Offers

By Robert Raffaele Washington 27 March 2008 A new type of surgery may make it easier for patients who would otherwise require a more invasive procedure. The new type of operation makes it possible for doctors to remove unwanted tissue through a patie

北师大版高中英语模块7--Unit 27(3)-4

[00:00.00]And what about eye contact? [00:02.60]Well, if we don't look at someone they [00:04.18]immediately think that they can't trust us [00:06.08]or we're not telling the truth, [00:07.63]so eye contact is very important. [00:08.85]We've got to m

北师大版高中英语模块7--Unit 27(3)-5

[00:00.00]We may also fall into the trap of not listening [00:02.33]enough to what the other person has said [00:04.15]because actually we may be becoming emotional [00:05.99]too and therefore we listen less actively to [00:08.99]what the person's sa

complaint and claim 申诉及索赔

COMPLAINT AND CLAIM 申诉及索赔 Introduction In international business, claims do not happen in every transaction but often occur. Sometimes when the loss is not serious, the party suffered the loss may not lodge a claim for compensation. In stea

美国国家公共电台 NPR A Lazarus Patient And The Limits Of A Lifesaving Stroke Procedure

RACHEL MARTIN, HOST: About 800,000 people have strokes every year in the U.S. Most are caused when a clot blocks a blood vessel to the brain. We've known about strokes for a long time. But it wasn't until recently that doctors could do anything about

英语单词大师：Crafting a Complaint

AA: I'm Avi Arditti with Rosanne Skirble, and this week on Wordmaster: a lesson in complaining. RS: English teacher Lida Baker is with us from Los Angeles to discuss a topic suggested by one of our listeners, an English teacher in Iran. His students

ESL Podcast 379 – A Routine Procedure

Julia: Arent you nervous about your surgery next week? Hugh: No, its a routine procedure. I dont even need to be admitted overnight. Julia: But arent you going under general anesthesia? Its not the same as local anesthesia, you know. Hugh: Yes, I kno

词汇大师(Wordmaster)--Lida Baker: Crafting a Complaint

Broadcast on COAST TO COAST: October 7, 2004 AA: I'm Avi Arditti with Rosanne Skirble, and this week on Wordmaster: a lesson in complaining. RS: English teacher Lida Baker is with us from Los Angeles to discuss a topic suggested by one of our listene

CCTV9英语新闻：Current Administrative Procedure Law under fire for inefficiency

By CCTV reporter Liu Yang The Administrative Procedure Law is often used in cases involving the improper handling of land of local governments. Our reporter Liu Yang explains the loopholes in the current law and what the changes to the law would mean