单词：cautio judicatum solvi
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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step
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Peter Heinlein The United States and Britain have presented the U.N. Security Council a draft resolution on Iraq, outlining the transfer of full sovereignty to an interim Iraqi government. The handove
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By John Shields Washington 10 February 2006 watch Africa Bird Flu report Chickens for sale in a Lagos market The World Health Organization says this week's outbreak of the deadly H5N1 avian flu virus
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Top-level talks between Thailand and Cambodia have failed to resolve a dispute over who owns an ancient temple. The talks were called after Thai soldiers entered Cambodia and troops from both countries gathered along the disputed border. Liam Cochra
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By Tendai Maphosa London 18 September 2007 As Zimbabwe draws closer to complete collapse under the weight of a deepening economic crisis, the International Crisis Group says a regional initiative for a negotiated political solution offers the only re
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