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Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit
This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step
A: Hi, can I assist you in any way? 您好,我如何能为您效劳? B: Oh, thank you. Yes please. What I need is to handle some domestic affairs. 噢,谢谢你。麻烦你啦。我需要应付一些我们国内的事务。 A: Oh,I see. In what
From NPR news, this is all things considered. I am Robert Siegel, and I am Melissa Block. We are going to begin today with news about GOOGLE. The search engine company has launched a new instant messaging and voice communication service. Until now AO
How to Get Things Done with Jott I first tried out Jott last year, and was really impressed with what it could do. You call their number, say something into the phone, and it sends it as a text message back to you. And it works aside from a few odd n