时间:2018-12-25 作者:英语课 分类:礼节美语


英语课

   Bob向一家软件公司订购的软件没按时到,Bob要求赔偿,但是对方热线客服Gloria却坚持说是Bob一方取消了订单。Bob生气地说:


  B: Look...if you review our file you'll find that we are long-term loyal customers who have bought a significant amount of software from your company. Are you really telling me that you're just going to ignore a major mistake? I don't think your attitude is very professional.
  G: I'm sorry, sir...but I am not authorized 1 to offer any compensation at this time.
  B: Then who would be authorized to do so?
  G: You would have to speak with my supervisor 2.
  B: Okay then, is your supervisor currently available?
  Bob所在公司是GlobalCom的老客户了,这次订单出现差错,Bob觉得客户服务Gloria的态度很不专业not very professional. Gloria表示道歉,告诉Bob说,她无权向客户承诺任何补偿,I'm not authorized to offer any compensation at this time.  not authorized to do something意思是没有权力做某事。Bob要求跟Gloria的上司说话,
  G: I believe he is...please hold ...
  J: Hello, this is supervisor JIM Bradley. Gloria told me your items did not arrive on time. We're very sorry for the inconvenience.
  B: I appreciate your apology, but because we did not cancel the order I believe I'm within my rights to ask for some sort of compensation.
  J: Let me look over your file one more time...do you mind holding again?
  B: No, that's fine.
  Gloria的上司JIM初步了解情况后,对订货没有按时抵达给Bob公司造成的不便感到抱歉,We're sorry for the inconvenience. Bob解释说,订单不是他们取消的,做为客户,他们有权得到某种形式的赔偿。It's within our rights to do something... 意思是我们有权做某事。JIM听了以后,让Bob在电话上稍候,等她仔细查查是怎么回事。
  J: Mr. Johnson, I believe I know what the problems is. It seems one of our staff confused your order with another client's canceled order. We deeply regret this error and I will have your items shipped out to you today by express mail at no added charge to you. You should receive your software within 24 hours.
  B: Well, thank you. I appreciate your prompt service.
  J: Also in accordance with our compensation policy, we will only charge you for half of the original order. I hope these measures are satisfactory.
  B: Yes, absolutely. Thank you very much Ms. Bradley. you've been very helpful.
  J: You're very welcome, and I hope you'll continue working with GlobalCom.
  B: We definitely will. Thank you again.
  J: Not at all. Goodbye, Mr. Johnson.
  查询结果证明,确实是JIM公司员工的失误造成订单被取消,Bob的公司没有责任。做为补救,JIM表示,第一,马上把Bob订购的软件用特快转递寄出,by express mail,不收取任何额外费用 at no added cost. 保证货物24小时内送达,第二,根据公司的赔偿政策,这次订单费用只收取百分之五十。Bob对这种解决方式感到非常满意。

1 authorized
a.委任的,许可的
  • An administrative order is valid if authorized by a statute.如果一个行政命令得到一个法规的认可那么这个命令就是有效的。
2 supervisor
n.监督人,管理人,检查员,督学,主管,导师
  • Between you and me I think that new supervisor is a twit.我们私下说,我认为新来的主管人是一个傻瓜。
  • He said I was too flighty to be a good supervisor.他说我太轻浮不能成为一名好的管理员。
标签: 礼节美语
学英语单词
3-MP
abbreviated cataloging
allosomic
amberlight
ancylostomiases
antimicrobial (drug)
archival device
Australian British Trade Association
bedser
biased estimation of demand elasticity
biological fuel cell
bosjemanite (apjohnite)
capacity in bales
chaplets
chaulmoogra oil
Chilara
choanate
co-location
codefendant
colored race
columnar journals
cooling vane
crenelated molding
crime against flag
cross-talk level
culex quinquefasciatuss
damp-proofings
darcel
decisive
diagnostic trace program
dl-chelidonine
documentary credit operation
effete
englobement
ernestinus brevis
federatist
forward operations base
foundation of geometry
fuel ring
glyphographer
goods accepted
gracilaria confervoides grev.
Graham breads
Harmonic Filters
horse-way
hybrid model
intermediate variaties
internodium
intra-rater
kapale
Kasba des Oudaïa
kendu
Kilpatrick, William Heard
kingoonyas
knock on the door
lap seam
lascious
low heat cement
macrauchenia
MCTC
Mefenidramium
mine radio telephone system
non-pneumatic sprayhead
octaphenyltrigermane
overtorque endurance
p-carboxy phenylphosphonic acid
paola caliaris
Parrhasius
partridge cord
pcmr
phantastran
phase-stable acceleration
pointcloud
potato-masher
presentions
prunus capulis
quackgrass meadow
re-folded
read printer
red cards
rolley
salinometer port
self-schema
selmi
shallow inland seas
single-part drawing
smelled you
standard multipoint recorder
sunbleached
synectic
system of cost accumulation
tap-taps
temper bend test
tetragonal-dipyramid
thyros
tinner snips
twin-size
under-representation
undyed
urycan
Yuna
ziad