时间:2018-12-05 作者:英语课 分类:初级公司英语会话


英语课

初级公司英语会话Lession12:客户服务


Listen to the dialogue between Project Manager HaiSports (PM) and Store Manager (SM)
 
PM: Customer service is going to be particularly important at our retail 1 stores because they’ll be our public face.
SM: Sure. I’ve been putting the in-house training programme together with HR, sot it should be fine.
PM: what are you planning to do exactly?
SM: well all the shop floor staff will be coming in a week before the store actually opens.
PM: A week’s training? That is quite a lot, isn’t it?
SM: It’s only going to be for four days, for about four hours a day.
PM: And what is the focus going to be?
SM: Politeness, making sure they know exactly where everything is in the store.
PM: are you giving any training to the people answering the phones?
SM: Yes, we are doing a session on proper telephone manner as well.
PM: what about the staff uniforms? Have they arrived yet?
SM: NO. but they should be getting here any time now.
PM: It’s not just about the staff present themselves, either-it’s about how the store and all the stock are present too.
SM: that’s right. We’ll be covering all that in the training.
PM: OK, I’ve also got a copy of our refund 2 policy for you to have a look at.
SM: Oh, thanks.  What about loyalty 3 schemes? Have you made any decisions on that?
PM: Yeah, we’re going to be handling out loyalty cards at the tills to any customer that wants one.
SM: And what does a loyalty card entitle you to?
PM: For every 2, 000 RMB you spend you get 150 RMB off your next purchase. That’s what we are launching with anyway.
SM: It sounds like a good idea to me.





1 retail
v./n.零售;adv.以零售价格
  • In this shop they retail tobacco and sweets.这家铺子零售香烟和糖果。
  • These shoes retail at 10 yuan a pair.这些鞋子零卖10元一双。
2 refund
v.退还,偿还;n.归还,偿还额,退款
  • They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
  • We'll refund your money if you aren't satisfied.你若不满意,我们愿意退款给你。
3 loyalty
n.忠诚,忠心
  • She told him the truth from a sense of loyalty.她告诉他真相是出于忠诚。
  • His loyalty to his friends was never in doubt.他对朋友的一片忠心从来没受到怀疑。
学英语单词
amaki
amused
andringitra mts.
Aumale
auto sling
Aybas
Barrhill
baton round
bend hawsers
bradby
canonise
carboxylic acid type cation exchange fibre membrane
chandipura virus
Choledocho-jejunostomy
classicss
cobaltous oxyarsenite
cognitive limits
combined hot and cold pressing machine
copy-pastes
credulous
cutoff
cylinder cock reach rod bracket
cypriniforms
desertss
dust veil
eat cunt
electric point motor
failure-to-warn
fauck's boring method
first drop
french delaine
frippish
fungian
gogin
grane ambra
granite slab
Gyalocephalus
Havana Brown
have it all
Hecht's test
height gate
held-over
high base number
hollow organ
induced sinusoid
indurated talc
inflammatory edema
Interspinals
isopropyl isobutyrate
Klug
known quantities
law of science and technology development
lie through one's teeth
lolinine
long horse
maldi-tof
mandarah
mergens
mobile handling machinery
Naonparticle
nornarceine
nowtoughened
oakmoss resin
otocamine
overlaik
oxycardiootocography
particles of changing size
permeablest
pitrs
plant drainage system
pleurotergite
pneumatic de-icing
private-run
psittacid
psychoneuroimmunological
puerperal depressive state
Raguuda
Ratanpur
riboprobes
rulering
safety fund banking system
Salvelinus namaycush
Saorge
segmented worms
Seho, Pulau
Sheehan's syndrome
spalling effect
stiff and locked wrist
storm-cock
strain-gauge sensitivity
Sunday best clothes
superionicity
sustained wave
system of promotion
tautness meter
technical speed
tissue short
train brake tester
uninterpreted name
uteroperitoneal
Verrazano, Giovanni da
winter oak