时间:2018-12-05 作者:英语课 分类:初级公司英语会话


英语课

初级公司英语会话Lession12:客户服务


Listen to the dialogue between Project Manager HaiSports (PM) and Store Manager (SM)
 
PM: Customer service is going to be particularly important at our retail 1 stores because they’ll be our public face.
SM: Sure. I’ve been putting the in-house training programme together with HR, sot it should be fine.
PM: what are you planning to do exactly?
SM: well all the shop floor staff will be coming in a week before the store actually opens.
PM: A week’s training? That is quite a lot, isn’t it?
SM: It’s only going to be for four days, for about four hours a day.
PM: And what is the focus going to be?
SM: Politeness, making sure they know exactly where everything is in the store.
PM: are you giving any training to the people answering the phones?
SM: Yes, we are doing a session on proper telephone manner as well.
PM: what about the staff uniforms? Have they arrived yet?
SM: NO. but they should be getting here any time now.
PM: It’s not just about the staff present themselves, either-it’s about how the store and all the stock are present too.
SM: that’s right. We’ll be covering all that in the training.
PM: OK, I’ve also got a copy of our refund 2 policy for you to have a look at.
SM: Oh, thanks.  What about loyalty 3 schemes? Have you made any decisions on that?
PM: Yeah, we’re going to be handling out loyalty cards at the tills to any customer that wants one.
SM: And what does a loyalty card entitle you to?
PM: For every 2, 000 RMB you spend you get 150 RMB off your next purchase. That’s what we are launching with anyway.
SM: It sounds like a good idea to me.





1 retail
v./n.零售;adv.以零售价格
  • In this shop they retail tobacco and sweets.这家铺子零售香烟和糖果。
  • These shoes retail at 10 yuan a pair.这些鞋子零卖10元一双。
2 refund
v.退还,偿还;n.归还,偿还额,退款
  • They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
  • We'll refund your money if you aren't satisfied.你若不满意,我们愿意退款给你。
3 loyalty
n.忠诚,忠心
  • She told him the truth from a sense of loyalty.她告诉他真相是出于忠诚。
  • His loyalty to his friends was never in doubt.他对朋友的一片忠心从来没受到怀疑。
学英语单词
advanced function common control unit
algebraic dual
alliterizing
alquifou
arc extinction
Arthur Rimbaud
bad for
bakelite C
Bellingshausen, Fabian Gottlieb von
bhagwat
binary space partitioning tree
boolean matrix method
Branhamella
ciolino
claims surveying agent
clinching
cloth softening
collision plasma
combinational logic system
compression of lung
cotul
creepa
degree of inflation
delirium vesanicum
derivative spectrophotometry
diethylamino
double rows line seeding
draine
dropshaft
electron paramagnetism
engine pedestal
enjoy the blessing of a happy family
final magmatism
finely
finite rank
flour packer
fourme
Freund's reaction
furcation
Gaji, R.
gingivosis
globotriosyl
grade teacher
graham bread
head reach
hemostases
Hilgenstockite
Humean problem
hydrogen sulfide spring
hyperorder
induced colour
installment terms
kamelaukia
katogene (catogene)
Kia-ting
Kodor
lambda transition
layer-to-layer transfer
linimentum belladonnae
mal-insertion
mixed continental and marine deposit
moonrise
MS (maximum stress)
multiwall
normal brake application
off-screen
one - stop shopping
orbital flight
pampinform of testicle
paramagnetic-antiferromagnetic transition
peyll
plastic impregnation
plumbing fork
posterior ligament of fibula head
prunellae spica
roadeos
roarin
sarellas
scarcity of labor
sit ups
spindle speeds
spreite
spring greens
superheater tube
Tabādkān
tactical atomic shell
take something for granted
teach one's grandmother to such eggs
ten-year yen bonds
Thiophosphonate
tillowing
to a boil
toroid worm
two address computer
vattill
vestibular ataxia
vibrating tray feeder
visual star
vrun
warts and all
wheel-guard
xanthochroous