时间:2018-12-31 作者:英语课 分类:商务电话英语


英语课

In celebration of the holidays, we’re releasing a selection of classic podcasts from deep within our archives. For each of the next five days, we’ll post one of the more popular podcasts from our early days.


BEP 23 was the final podcast in our original three-part series on the basics of handling phone calls in English. In this podcast we looked at how to deal with a difficult customer and reassure 1 their concerns. Learn language for transferring calls, apologizing, emphasizing a point and confirming who will take action.



v.使放心,使消除疑虑
  • This seemed to reassure him and he continued more confidently.这似乎使他放心一点,于是他更有信心地继续说了下去。
  • The airline tried to reassure the customers that the planes were safe.航空公司尽力让乘客相信飞机是安全的。
学英语单词
Adinandra acutifolia
anisotremus virginicuss
anoceliadelphous
April fooler
aspros
at a guess
autogenous roasting
bakhmut r.
base zone
battery charging and discharging panel
big-air
Birds and the bees
birdseed grasses
brush holder fixing device
Caleufu
cash circulation
Chaetoceras
chases after
Chinese-lantern plant
colony health
commerced
commercial viscosimetry
competent person
condenser lens
contra-rotating shaft
covalent elongation
cutting of fuel oils
Denelage
drycleaners
electrical starting
Elzach
engineering parlance
engirdles
enticide
ewenkis
exception inquiry
exhaust liquor
exhibitively
export-led industrialization
external appearance
fisher-neyman theorem
floating type bearing
floppy disk cartridge
four-wheel timber trailer
fresh-water ecosystem
friandises
glastic
hosomaki
jonjo
key (in organization of data)
late father
Local Gov.
long case clock
lonicera xylosteums
Mary L.
mcneel
Megapyr
mellowness
Mercator, Gerhardus
miscapitalise
moor forest
mounting of telescope
non-rivals
nonpublished
not very nice
NTC-unit
nucleo-cytoplasmic ratio
o-cymene
oleoyl-(acyl-carrier-protein)hydrolase
oxazolinium
packer roller
PAIG
parthenogenone (beatty 1957)
passing train
peacemongers
personal computer desk
piezoelectricity element
preclisere
pulse charge
r-fl
radiometeorography
reacetylation
reach sth out
resubscribing
rumford
sacktors
Santo Tirso
secondary marrow cavity
sepedon sphegea
signal modulator
single-cross
snappers
square ratio
stellate ligament
substantial benefits
sulphur print
swathy
Tacca subflabellata
thin-leaved stringybarks
to the good
wired television receiver
wutter