时间:2018-12-31 作者:英语课 分类:商务电话英语


英语课

In celebration of the holidays, we’re releasing a selection of classic podcasts from deep within our archives. For each of the next five days, we’ll post one of the more popular podcasts from our early days.


BEP 23 was the final podcast in our original three-part series on the basics of handling phone calls in English. In this podcast we looked at how to deal with a difficult customer and reassure 1 their concerns. Learn language for transferring calls, apologizing, emphasizing a point and confirming who will take action.



v.使放心,使消除疑虑
  • This seemed to reassure him and he continued more confidently.这似乎使他放心一点,于是他更有信心地继续说了下去。
  • The airline tried to reassure the customers that the planes were safe.航空公司尽力让乘客相信飞机是安全的。
学英语单词
-plast
a cowboy
a fly on the wall
adventitious deafness
Allium amphibolum
aloeaceaes
amanita griseofarinosa
amphinomids
banjo ukulele
bisync device driving routine
bulkhead stiffener
buying signals
can-type combustor
care and maintenance regulations
categories of application of contacts
census of business
cerebral dominance
change of the form
chertification
Chil'mamedkum, Peski
class identity
complete and complemented modular lattice
contact loss rate
cravenness
cyano groups
data termination equipment
deaering
degree of modulation
erd
external data record
ferric oxide red
fillibuster
general deduction
genus trilliums
Hatchard's
heterosocialization
high speed reading system
Hong Kong dog
huzzed
ichneumonidaes
idler time
implicit Euler method
indifferentist
infinite lines
intermediate-pressure section
internal lateral velar bar
international railway through transport
isometrical-drawing
kunzite (gem spodumene)
Kwaiawata I.
Liparis campylostalix
metrical photogrammetry
Michelia cavaleriei
military activity
movable mask
nancies
over-apt
oversecretions
paralic coal basin
pearl fabrics
petrole
photoelectron discharge
pitometer measurement
proarrhythmias
protecting means
proto-oncogene
pyocyanea
radar contact
renuence
restarting capability
retrocessively
retry check
romualds
rotary motions
scarlatinosa myocarditis
SCL (system control language)
shrink into oneself
simplement
single-end neutron
Skanda
skeleton structure
split-second lever
split-ups of stocks
statute -barred
subcommissural organ (sco)
sudden deaths
sustentaculum tali
sword fights
tapeworm infections
tiemakers
totally monotone sequence
treasury bond
uggle
ultraaudible
unclassed
under-lessor
warys
wesil
wintersmiths
with much ado
yank out
zambonini