时间:2018-12-17 作者:英语课 分类:人人说英语初级


英语课

  Unit 31 Making a complaint

Conversation 1

Key words and phrases

soup

hate

complain

salty

manager

take care of

Waitress:Yes,sir?

Customer:I hate to complain,but this soup is too salty.

Wairtress:I'm very sorry ,sir.I'll ask the manager to take care of this.

Conversation 2

Key words and phrases

air-conditioner

work

fix

get it fixed 1

Guest:Miss,the air-conditioaner in my room doesn't work.

Clerk:Oh ,sorry about that.We'll get it fixed as soon as we can.

Conversation 3

Key words and phrases

sweater

return

wrong

run

neck

change

Customer:I'm afraid I have to return this sweater.

Shop Assistant:May I ask if there's anything wrong with it?

Customer:You see,there is a run at the neck.

Shop Assistant:Oh,sorry.But do you want to change it for another one?

Customer:No,thank you.

Additional useful expressions

Vocabulary

mistake

international

call

quiet

refund 2

receipt

be supposed to

ridiculous

sign

Hou much longer do we have to wait?

I have a complaint to make.

This isn't what I ordered.

Look,there is a mistake.I didn't make any international calls.

Can't you be quiet please?

I want a refund.This is the receipt.

I've had enough of it.

Who's supposed to take care of it?

This is ridiculous!

Don't you see the no-smoking sign?



1 fixed
adj.固定的,不变的,准备好的;(计算机)固定的
  • Have you two fixed on a date for the wedding yet?你们俩选定婚期了吗?
  • Once the aim is fixed,we should not change it arbitrarily.目标一旦确定,我们就不应该随意改变。
2 refund
v.退还,偿还;n.归还,偿还额,退款
  • They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
  • We'll refund your money if you aren't satisfied.你若不满意,我们愿意退款给你。
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