时间:2019-02-19 作者:英语课 分类:实用英语


英语课

  31. 如何说明使用方法 


    不管交易是否达成,都要不厌其烦地向顾客解释使用方法,以建立彼此信心。比如,要说明水壶的使用方法,可以说“Could you pull out the black stopper of the pot before you pour, please ?”(倒水之前,先把水壶的褐色塞子拉开)。 
    32. 如何说明注意事项 
    买卖的同时,应该将注意事项向顾客交待清楚,免得日后发生纠纷事小,影响商誉事大。因此,像“You can exchange it provided 1 it''s clean”(如果还是干净的,可以要求退换)或“I''m sorry we won''t refund 2 you.”(很抱歉,我们概不退款)一定要表述清楚。 
    33. 如何登门拜访 
    登门拜访顾客,挖掘潜在购买力,是必须的;而寒暄的第一句往往决定成败,因而诚恳亲切的“What''s your pleasure if I may ask”之类的话无论如何是要说的。 
    34. 如何电话拜访 
    电话拜访也是必备手段之一,同样也需注意礼节和态度。一般先要询问对方此时听电话是否方便,然后再说明来意“I''ll do my best for you”(我会尽最大努力来达成您的心愿) 
    35. 如何说最低消费 
    尽管菜单都已标明最低消费,除非想被炒鱿鱼,否则顾客问起来,还是得毕恭毕敬地回答“I''m afraid the minimum 3 charge for any first order is ¥100”(我们的最低消费是100元),而不能说:“菜单上有,您不会自己看呀?!” 
    36. 如何拒绝降价 
    顾客讨价还价几乎是不可避免的事情,直接说no的推销员估计很少,所以你应该充分解释“We make so little on this line!”(这方面的东西我们没赚钱) 
    37. 如何拒绝小费 
    如果店铺规定不能收取小费,你可婉拒顾客:“It''s so kind of you, sir. But we can''t accept your tips”(先生您太好了,不过我们不能收取小费) 
    38. 如何说明高/低价位 
    一分钱,一分货。如果顾客抱怨价格太高,您可以说:“We have cheaper products if you want. But value depends on expense”(如果您愿意,我们有更便宜的商品,但是价值完全取决于价格高低) 
    39. 如何谢绝讨价还价 
    如果没有议价的余地,态度虽然要坚定,但口气仍要十分委婉:“We have but one price, sir.”(我们不二价的)或“Sorry we can''t reduce the price, sir.”(很抱歉,我们没办法降低价格) 
    40. 如何说分期付款 
    如今分期付款很流行,所以要学会说:“You can buy them by installment”
41. 如何解释分期付款 
    还要会解释:“You pay a down-payment of five hundred dollars, and then, within a year, one hundred for each an every month.”(可以先付订金500元,然后在一年内,每月付100元) 
    42. 如何收取货款 
    如果是当场付清货款,就可能用到这个句子:“Could you pay at the Cashier''s Desk?”(请到收银台付款) 
    43. 如何找零 
    下列句子要活学活用:“Thirteen dollars and twenty cents from one hundred dollars leaves eighty six dollars and eighty cents. You might see if that''s all right, sir.”(收您100元,减去13元2角,应找您86元8角,请点下数目) 
    44. 如何开立发票、收据 
    东西卖出后,并非万事大吉,开发票、给收据、找零钱是一贯作业,一句“Here''s your receipt”过后,别忘了说声谢谢。

conj.假如,若是;adj.预备好的,由...供给的
  • Provided it's fine we will have a pleasant holiday.如果天气良好,我们的假日将过得非常愉快。
  • I will come provided that it's not raining tomorrow.如果明天不下雨,我就来。
v.退还,偿还;n.归还,偿还额,退款
  • They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
  • We'll refund your money if you aren't satisfied.你若不满意,我们愿意退款给你。
adj.最低的,最小的;n.最小量,最低限度
  • What is the minimum price?最低价是多少?
  • Today's minimum temperature is 10℃.今天的最低气温是10℃。
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achromophilic
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