单词：savannakhet (kaysone phomvihane)
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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step
商务电话英语
By Douglas Bakshian Manila 04 July 2006 Philippine Presidential Spokesman Ignacio Bunye, left, speaks with, generals as they prepare to watch a video, titled 'Conspiracy in Treachery' (File photo - April 10, 2006) A previously unknown videotape coul
2006年VOA标准英语（七月）
By Chad Bouchard Manilla 24 July 2006 Philippine President Gloria Arroyo, in her state of the nation address, claimed her government has enacted reforms that are leading to significant economic gains. The embattled leader also announced a massive sp
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By Benjamin Sand Islamabad 02 May 2006 A relative mourns over the dead body of Azatullah, who died after a suicide attack north of Kabul, Afghanistan, May 2, 2006 A suicide attacker has hit a military
2006年VOA标准英语（五月）
Divers in the central Philippines have found bodies but no survivors inside a ferry that sank during a typhoon with more than 800 people on board. Since the vessel capsized Saturday more than 40 survivors and dozens of bodies have been recovered at
VOA标准英语2008年（六月）
Public lands in the U.S. are managed with two goals in mind: protecting biodiversity and providing people with recreational opportunities, a chance to connect with nature. But sometimes those two goals are at oddsespecially if recreation, activities
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