Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(90) / 评论(0) 分类 商务电话英语

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(80) / 评论(0) 分类 商务电话英语

A: Hi, can I assist you in any way? 您好,我如何能为您效劳? B: Oh, thank you. Yes please. What I need is to handle some domestic affairs. 噢,谢谢你。麻烦你啦。我需要应付一些我们国内的事务。 A: Oh,I see. In what

发表于:2018-12-27 / 阅读(59) / 评论(0) 分类 银行英语情景口语

From NPR news, this is all things considered. I am Robert Siegel, and I am Melissa Block. We are going to begin today with news about GOOGLE. The search engine company has launched a new instant messaging and voice communication service. Until now AO

发表于:2019-01-08 / 阅读(106) / 评论(0) 分类 2005年NPR美国国家公共电台

Ⅰ. Telex 电传 Introduction Telex is a teletypewriter exchange service. It is conducted between two parties that have access to a teletypewriter. Telex service is now still used in some foreign economic and trade departments and corporations in Ch

发表于:2019-02-05 / 阅读(386) / 评论(0) 分类 实用英语

Topic1 How to Avoid Being Duped in Broken Vase ScamsPeople in China who attempt to profit through Peng Ci, or extorting money from a driver through creating a traffic accident, may now find the practice more difficult. A court in the eastern city of

发表于:2019-02-22 / 阅读(59) / 评论(0) 分类 英语角-圆桌会议