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Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit
This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step
A: Hi, can I assist you in any way? 您好,我如何能为您效劳? B: Oh, thank you. Yes please. What I need is to handle some domestic affairs. 噢,谢谢你。麻烦你啦。我需要应付一些我们国内的事务。 A: Oh,I see. In what
From NPR news, this is all things considered. I am Robert Siegel, and I am Melissa Block. We are going to begin today with news about GOOGLE. The search engine company has launched a new instant messaging and voice communication service. Until now AO
Topic1 How to Avoid Being Duped in Broken Vase ScamsPeople in China who attempt to profit through Peng Ci, or extorting money from a driver through creating a traffic accident, may now find the practice more difficult. A court in the eastern city of