专营权用户

商务英语词汇客服：售后服务

[00:03.81]assemble :v.聚集，组装 [00:05.58]customer satisfaction :客户满意(度) [00:08.27]customer service hotline :客服热线 [00:11.02]defer payment :延后付款 [00:13.03]delivery :n.递送 [00:14.83]installation :n.安装 [00:16.76]lo

发表于:2018-11-30 / 阅读(441) / 评论(0)

商务英语分类核心1000词汇

A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(438) / 评论(0)

初级口语教程

纯正地道美语第1期(讲解篇):Difficult Customer

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

发表于:2018-12-02 / 阅读(263) / 评论(0)

纯正地道美语

2008年ESL之商务英语 06 Starting a Franchise Business

06Starting a Franchise Business GLOSSARY franchise a business that has permission from a larger company to sell goods and services using the brand, advertising, and operations of that larger company* Do you think you want to join me in starting a fra

发表于:2018-12-03 / 阅读(310) / 评论(0)

2008年ESL之商务英语

初来乍到第一季:第7集背后的真相

Everyone thought my pops was the nicest guy in Orlando. 每个人都以为我爸爸是奥兰多最好的人 But he had a guilty pleasure. 但其实他有个难为情的小癖好 He loved gangster movies... immigrants fighting for their piece of the A

发表于:2018-12-04 / 阅读(272) / 评论(0)

初来乍到第一季

金融英语 chapter5

[00:00.00]Chapter 5 Options [00:01.62]第五章期权 [00:03.24]Unit 9 Options(1) [00:05.43]第九单元期权（I） [00:07.63]Words and Expressions: [00:10.14]challenge eliminate adverse [00:16.64]premium confirmation run a risk [00:23.54]Dialogue

发表于:2018-12-05 / 阅读(415) / 评论(0)

金融英语

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(337) / 评论(0)

商务电话英语

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(319) / 评论(0)

商务电话英语

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(268) / 评论(0)

英语博客-北美风情

办公室英语口语第187:An angry customer 气愤的顾客

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(227) / 评论(0)

办公室英语口语

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(300) / 评论(0)

礼节美语

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(372) / 评论(0)

英语新闻

《电锯惊魂》成史上最成功恐怖片

《电锯惊魂》系列电影的制作人近日表示，该片有望作为最成功的恐怖电影系列被载入《吉尼斯世界纪录》。这位制作人表示，能够击败《十三号星期五》、《艾姆街恶梦》以及《德州电锯杀

发表于:2019-01-31 / 阅读(304) / 评论(0)

阅读空间

2006年VOA标准英语-World Franchise Community Meets in Washing

By George Dwyer Washington, DC 06 June 2006 watch Franchise Expo report The Annual International Franchise Expo (IFE) attracted franchisers and franchisees from 40 countries for information sharing an

发表于:2019-02-07 / 阅读(393) / 评论(0)

2006年VOA标准英语（六月）

ESL Podcast 356 – Starting a Franchise Business

Magdalena: Thanks for meeting with me today. Ive read through the materials your company sent me, but I still have some questions about opening a franchise. Phil: Thats what Im here for. What questions can I answer for you? Magdalena: Well, Im famili

发表于:2019-02-11 / 阅读(223) / 评论(0)

地道美语播客

商务礼节美语第188期:Calling Customer Service 客服热线(上)

Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(355) / 评论(0)

商务礼节美语

英语六级考试快速阅读过关实例分析

六级快速阅读概况与解题基本方略：六级的快速阅读和四级快速阅读的形式、比例、分值、包括解题方法都很像。一篇六级速读全长约1000词至1200词左右，需要考生在15分钟内完成，请记住，涂

发表于:2019-02-13 / 阅读(312) / 评论(0)

大学四六级阅读

听电影学英语-遇见比尔9

[00:13.72]Lets get out of here. 我们走吧 [00:16.88]You look like shit. 你看上去像一团狗屎 [00:23.64]Wanna stop at Big Bun? Im kind of hungry. 想去吃快餐么？我有点饿了 [00:25.80]Yeah, lets do that. 好吧，就去那里 [00:28

发表于:2019-03-16 / 阅读(550) / 评论(0)

听电影学英语-遇见比尔

听电影学英语-遇见比尔6

[00:01.64]Shes hot. 她太正点了 [00:04.44]Im shopping for clothes. 我是来买新衣服的 [00:08.00]If your wife saw you with her, shed think twice 如果你老婆看见你和别的女人在一起 [00:08.04]You need a new strategy. Y... 你需要

发表于:2019-03-16 / 阅读(537) / 评论(0)

听电影学英语-遇见比尔

听电影学英语-遇见比尔1

[00:35.50]What happened to my hair? 我的头发咋搞的？ [00:39.14]Looks like shit. 烂草一堆 [00:51.86]I hated going to school here. 还让我来学校，真讨厌 [00:54.58]Fuck, Im hungry. I shouldve gone to Starbucks on the way here.妈的，

发表于:2019-03-16 / 阅读(542) / 评论(0)

听电影学英语-遇见比尔

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