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If your company offers a service, you may find that you have to deal with complaints from customers and clients. In this unit, we look at some phrases that may be helpful in this situation. 如果你们公司提供一项服务,你有可能发现你要处理来自顾客和代
Carmela: Well provide you with the most useful expressions used every day at work. Therell be new language, so have a pen and paper ready so that you can write down the phrases you hear. This week, were looking at how to handle difficult customers o
Dealing with difficult clientsThis programme was first broadcast in 2001. This is not an accurate word-for-word transcript of the programme. Carmela: Well provide you with the most useful expressions used every day at work. Therell be new language, s
(1)贵函 Your letter; Your favour; your esteemed letter; Your esteemed favour; Your valued letter; Your valued favour; Your note; Your communication; Your greatly esteemed letter; Your very friendly note; Your friendly advice; Yours. (2)本信
Hong kong rider dominates sixth stage of 2011 Tour of Hainan ONGFANG, South China, Oct. 25 (Xinhua) -- Cheung King Lok of Hong Kong, China Thursday triumphed in the sixth stage of 2012 Tour of Hainan. He clocked a winning time of three hours 59 minut