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ESL Podcast 1158 Cold Weather Complaints Boris: Come on, keep climbing! This is the best exercise youll get all winter. Kay: My face hurts and I cant stop shivering. Boris: If we pick up the pace, youll warm up. Kay: I doubt it. I can feel my core bo
2015年ESL之就医和人际交往
Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit
商务电话英语
This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step
商务电话英语
Bonus complaints A: Ms. Montgomery? Do you have a moment? B: Sure, Brian. Whats on your mind? A: Im a bit upset about this years bonus. I was really expecting a little more. Are there any problems with my work? B: No, not at all, Brian. This year, we
办公室英语口语
本单元是关于投诉的对话 Tim: How can I help you sir? Customer: It's about this watch. Tim: What seems to be the problem? Customer: The alarm doesn't work and the strap leaves a green mark on my wrist when I take it off. Tim: Have you worn the watch i
公寓伙伴
The number of Chinese e-commerce customer complaints increased by 14.78% year on year in 2016, according to a report released by China's E-commerce Research Center. 中国电子商务研究中心近日发布的报告显示，2016年全国电商消费者
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