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A: What can I do for you? B: I would like to file a complaint. A: What happened? B: I was robbed. A: When did this happen? B: It happened this morning. A: What was taken from you? B: My wallet and my cell phone. A: Were you able to get a look at this
After 'Gen X', Today's Young Might be Gen E Americans like to give names to generations. We call those who lived through World War II, the Greatest Generation; those who came of age reading the beatnik poets of the 1950s, the Beat Generation; those f
Weve all dealt with angry people before. But dealing with an angry person on the phone, in a business setting, can be tricky. Sometimes you dont know the person, so his or her situation may be completely new to you. You cant see the person, so you ca
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本期内容: Pfizer,thedrugcompanybehindViagra,andAllergan,whichmakesBotox,agreedonMondaytocombineina$160billiondeal,thebiggestyetinthepharmaceuticalsindustry.AlthoughbothcompaniesconductmostoftheirbusinessinAmerica,thecomplexmergerwillenablePfize