时间:2018-12-27 作者:英语课 分类:银行英语情景口语


英语课

   A: Hello again. What can I do for you today?


  您好,又见面了。今天我有什么可以帮您的?
  B: Yes, I'm back! It's nice to see you again. I'm here about those documents.
  是呀,我回来了!很高兴再次见到你。我是来处理这些单据的。
  A: Ah yes, the ones from Sapporo we were dealing 1 with yesterday?
  是啊,是昨天我们处理的从札幌过来的那些单据吗?
  B: That's right. I had a phone call asking me to come back in,about rejecting them?
  正是如此。我接到电话让我回来,是关于拒付退单的事吗?
  A: Well, we were contacted by your manager and he said......
  嗯,您的经理联系过我们,他说......
  B: Yes, we talked about it and thought it was better and significantly quicker to ask the company to pay a Discrepancy 2 Fee.
  是的,我们谈过了,而且我们认为要求对方支付不符点费用比较好,而且要快很多。
  A: The customer got back to us this morning and they have agreed to pay a Discrepancy Fee of 100 US dollars.
  今天早上该客户回复了我们,他们已经同意支付100美元的不符点费用。
  B: That's wonderful news! I'm glad we decided 3 to rethink our actions; it's all turned out for the best this way. Thank you for helping 4 us to fix that little problem.
  真是个好消息!我真高兴我们决定重新考虑我们的处理办法,结果证明这才是最好的结果。谢谢你帮助我们解决那个小问题。

1 dealing
n.经商方法,待人态度
  • This store has an excellent reputation for fair dealing.该商店因买卖公道而享有极高的声誉。
  • His fair dealing earned our confidence.他的诚实的行为获得我们的信任。
2 discrepancy
n.不同;不符;差异;矛盾
  • The discrepancy in their ages seemed not to matter.他们之间年龄的差异似乎没有多大关系。
  • There was a discrepancy in the two reports of the accident.关于那次事故的两则报道有不一致之处。
3 decided
adj.决定了的,坚决的;明显的,明确的
  • This gave them a decided advantage over their opponents.这使他们比对手具有明显的优势。
  • There is a decided difference between British and Chinese way of greeting.英国人和中国人打招呼的方式有很明显的区别。
4 helping
n.食物的一份&adj.帮助人的,辅助的
  • The poor children regularly pony up for a second helping of my hamburger. 那些可怜的孩子们总是要求我把我的汉堡包再给他们一份。
  • By doing this, they may at times be helping to restore competition. 这样一来, 他在某些时候,有助于竞争的加强。
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acetylcholinergic receptor
after-game
aid-giving
artificial grinding stone
artificial tooth root dental implants
beaconed
Beinn Bhreac
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Hans Holbein the Younger
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throw a wet blanket on
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x-ray radiometric method