A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

纯正地道美语 第1期(讲解篇):Difficult Customer

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

初级英语听力 lesson 14

One night, Mrs. Riley, an elderly widow, was walking along a dark, London street. She was carrying her handbag in one hand and a plastic carrier bag in the other. There was nobody else ill the street

金融英语 chapter5

[00:00.00]Chapter 5 Options [00:01.62]第五章期权 [00:03.24]Unit 9 Options(1) [00:05.43]第九单元期权（I） [00:07.63]Words and Expressions: [00:10.14]challenge eliminate adverse [00:16.64]premium confirmation run a risk [00:23.54]Dialogue

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

人人说英语初级24

Unit 24 At the bank key words and phrses change money dollar bill Conversation 1 Clerk:Good afternoon,madam.Can I help you? Customer:Yes,I'd like to change these dollars ,please? Clerk: OK,How do you like your money,madam? Customer:In fifty yuan bill

办公室英语口语第187:An angry customer 气愤的顾客

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

BEP161 Dealing with Customers on the Phone (Part 1)

This is the first in a two-part Business English Pod lesson on dealing with telephone inquiries. Its natural to feel a little nervous when answering questions on the phone, especially when youre using a different language. You cant see the other pers

电信专业英英词典L-2

Loop Length Typically, loop length is a complete electrical circuit; the pair of wires that winds its way from the central office to the telephone set or system at the customer's premises. Loop Signal

原汁原味商务英语播客 第54课:电话上处理问题(上)

This is the first in a two-part Business English Pod lesson on dealing with telephone inquiries. 这是2节商务播客中的第1节，将涉及电话上处理客户的问题。 Its natural to feel a little nervous when answering questions on the pho

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

美国文化脱口秀 第169期:海淘商品退换货

网上购物却遇到问题？想退想换？今天的课程就要教你如何与客服沟通以解决购物时遇到的问题！ 网上购物本节课的重点词汇: 1. customer support rep 客服代表2. Hi, Im calling about a dress I ordered rece

商务礼节美语第188期:Calling Customer Service 客服热线(上)

Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

ESL Podcast 384 – Accepting Credit Cards

Danny: Are you sure we should start accepting credit cards from our customers? Weve always been a cash-only business. Katy: I think we need to for the convenience of our customers. It wont be as big a nuisance as you think, with this new cash registe

【英语对话对对碰】安装电话

Sean: I'd like to have a phone installed, please. Customer Service: May I have your name and address, please? Sean: Sure. My name is Sean Kobluk. K-O-B-L-U-K. My address is 1600 Iowa Avenue, Apartment 16. Customer Service: May I have your date of bir

【英语对话对对碰】电话注销

Customer Service: Pacific Bell. May I help you? Jefferey: I'd like to have my phone disconnected. Customer Service: May I ask why? Jefferey: Well, I'm graduated and am moving to California for a new job there. Customer Service: Congratulations! Jeffe

美国文化脱口秀 第458期:海淘坑多 快学英语维权!

现在大家经常出国购物、海淘。海外消费如果遇到问题，怎么用英语维权？今天的节目告诉你！ 关键词： 国外也庆315 March 15th is World Consumer Rights Day: 315是世界消费者权益日 Consumer rights: 消费者